Warranty Term by Product Type
| FlexScan | ColorEdge | FORIS | RadiForce |
| DuraVision | Raptor / Re/Vue | eClient | Accessories |
FlexScan
ColorEdge
| Models | Warranty Term | Brightness & Color Warranty | Pixel Policy |
|---|---|---|---|
| CG3145 | 5 years (main body and LCD panel) Usage time is limited to 30,000 hours or less (10,000 hours for the LCD panel). |
5 years subject to the usage time being limited to 10,000 hours. Brightness level of 800 cd/m2 or more and color temperature of 6500 K are warranted. |
Zero bright (fully-lit) sub-pixels for six months from the date of purchase. |
| CG319X CG279X |
5 years (main body and LCD panel) Usage time is limited to 30,000 hours or less. |
5 years subject to the usage time being limited to 10,000 hours. Brightness level of 120 cd/m2 or more and color temperature of 5000 – 6500 K are warranted. |
Zero bright (fully-lit) sub-pixels for six months from the date of purchase. |
| CG318-4K, CG248-4K, CG277, CG2730, CG247x, CG247, CG2420 | 5 years (main body and LCD panel) Usage time is limited to 30,000 hours or less |
5 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 120 cd/m2 and color temperature of between 5000 and 6500 K |
Zero bright (fully-lit) sub-pixels for six months for units purchased on September 1, 2015 or later. |
| CG276, CG246 | 5 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 120 cd/m2 and color temperature of between 5000 and 6500 K | – | |
| CX271, CX241, CS2730, CS270, CS240, CS2420, CS230 | – |
Zero bright (fully-lit) sub-pixels for six months for units purchased on September 1, 2015 or later. |
|
| CX270, CX240 | – | – | |
| CG303W, CG301W, CG275W, CG245W, CG243W, CG242W, CG241W, CG223W | 5 years (main body) 3 years (LCD panel) Usage time is limited to 30,000 hours or less |
3 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 120 cd/m2 and color temperature of between 5000 and 6500 K. | – |
| CG211, CG221, CG232W | 5 years (main body) 3 years (LCD panel) Usage time is limited to 30,000 hours or less |
3 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 100 cd/m2 and color temperature of between 5000 and 6500 K. | – |
| CG222W | 5 years (main body) 3 years (LCD panel) Usage time is limited to 30,000 hours or less |
3 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 80 cd/m2 and color temperature of between 5000 and 6500 K. | ‐ |
| CE240W, CE210W, CG220, CG19 |
5 years (main body) 3 years except for the backlight of the CG220 which is 2 years (LCD panel) Usage time is limited to 30,000 hours or less |
‐ | ‐ |
FORIS
RadiForce
DuraVision
| Models | Warranty Term |
|---|---|
| MDF4601WT, FDF2382WT, FDU2603W, FDU2603WT, FDU2602W, FDU2602WT, FDU2101, FDU2101T, FDS1921T, FDS1904, FDS1904T, FDS1782T, FDS1721T, FDX1501-A, FDX1501T-A | 3 years |
| All models not listed above | 2 years |
Raptor / Re/Vue
| Models | Warranty Term |
|---|---|
| Raptor WS3001 | 5 years (main body) 3 years (LCD panel) Usage time is limited to 30,000 hours or less |
|
Raptor monitors (except the WS3001) Raptor graphics boards Re/Vue video recording and streaming solutions |
2 years |
eClient
| Models | Warranty Term |
|---|---|
| All models | 3 years |
Accessories
| Models | Warranty Term |
|---|---|
| i·Sound speaker unit | 3 years |
| Optional LCD monitor arms, stands, and hoods sold separately from the monitors | 1 year |
All warranties are valid only in countries or territories where EIZO group companies and authorized distributors are located.
For further warranty details, please visit our Contact EIZO page to get in touch with the EIZO group company or authorized EIZO distributor in your region.
Exceeding the standard limited warranty for FlexScan or FORIS products, EIZO will offer an additional three (3) year warranty option at an extra fee from the date of expiration of the standard limited warranty (United States only). Please contact our office in the USA for more details.
General Provisions
Notwithstanding any other provision of this Warranty, EIZO and Distributors shall have no obligation under this Warranty whatsoever in any of the cases as set forth below:
(a) Any defect of the Product caused by freight damage, modification, alteration, abuse, misuse, accident, incorrect installation, disaster, faulty maintenance and/or improper repair by third party other than EIZO and Distributors;
(b) Any incompatibility of the Product due to possible technical innovations and/or regulations;
(c) Any deterioration of sensor, including measurement value of the sensor;
(d) Any defect of the Product caused by external equipments;
(e) Any defect of the Product caused by the use under environmental conditions other than EIZO and Distributors’ estimation;
(f) Any deterioration of the attachments of the Product (e.g. cables, User’s Manual, CD-ROM, etc.);
(g) Any deterioration of the consumables, and/or accessories of the Product (e.g. batteries, remote controller, touch pen, etc.);
(h) Any deformation, discoloration, and/or warp of the exterior of the Product including that of the surface of the LCD panel;
(i) Any defect of the Product caused by placement in a location where it may be affected by strong vibration or shocks;
(j) Any defect of the Product caused by liquid leaking from battery;
(k) Any deterioration of the Product caused by the use at higher brightness than the recommended brightness described in the User’s Manual;
(l) Any deterioration of display performance caused by the deterioration of expendable parts such as the LCD panel and/or backlight, etc. (e.g. changes in brightness uniformity, changes in color, changes in color uniformity, defects in pixels including burnt pixels, etc.).
EIZO FlexScan, ColorEdge, and FORIS Bright Pixel Policy
EIZO Bright Pixel Policy Conditions
EIZO’s policy covers visible, bright (fully-lit) sub-pixels as detailed in the following table.
| Bright sub-pixel defects | Zero bright pixels |
|---|---|
| Bright sub-pixel defined |
|
| Usage conditions |
|
| Applicable models | |
| Warranty period | Six months from purchase date for purchases made on September 1, 2015 or later. |
Pixel Structure
A full pixel (white) consists of one red, green, and blue sub-pixel.
What Is a Bright Sub-Pixel?
A bright sub-pixel is one that is fully lit. In the example below the red sub-pixel remains lit even when the surrounding sub-pixels are unlit.
| Bright sub-pixel |
 |
EIZO’s Bright Pixel Policy Does Not Cover the Following Conditions.
Partially lit, type 1
Partially lit, type 2
Foreign substance
Dark Sub-Pixels
| A sub-pixel that is always colored on a white background. |
 |
